International Operations Updates - October 14, 2020

For the latest advisories and health recommendations on how you can protect yourself and your family, please visit The World Health Organization at www.who.int/emergencies/diseases/novel-coronavirus-2019

Our extraordinary Customer Service and Client Success teams remain fully operational, with no impact on performance or order responsiveness. If you have questions about your business, please contact your Client Success Manager. If you have an urgent order inquiry, please contact your Customer Care Team.

Over the last six months, our local teams have worked in every country to responsibly prepare and deliver orders, while respecting all regional restrictions and community lockdowns. While some backorders are still being processed, and some popular products are facing temporary stock shortages, we are working to ensure availability wherever possible. Although many local situations change daily, we can report the following current status updates:

Asia Pacific
Across the Asia Pacific region, our partners continue to make good progress on clearing delivery backlogs, as member order volumes continue to increase. In China, deliveries are resuming after last week’s Golden Week holiday shutdown. Due to lengthy Asian factory closures from January through March, and a demand surge for certain products, there remains a lingering supply shortage for many popular products. Televisions, home fitness equipment, home office furniture, tablets, laptops, bicycles and kitchen appliances remain some of the most affected categories. We’re adding new reward listings for a wide range of popular cosmetics. While authorities in Singapore, Japan and Australia have successfully minimized recent infection spikes, cases continue to rise in Indonesia.

Latin America
Local governments continue to battle stubborn infections in crowded communities, with case counts continuing to climb in Argentina. As Brazil records nearly 5 million infections, daily totals have fortunately begun to slowly trend down, as they also have in Peru, Mexico, Colombia, Chile and Bolivia. Members throughout the continent continue to fuel a surge in orders across all reward categories. Merchandise stock levels remain healthy and only a few localized lockdowns are affecting our team’s ability to safely deliver orders, resulting in temporary shipping delays.

India
The devastating spread of COVID-19 throughout India continues, with over 7.2 million cases. However, a recent serology survey of 29,000 people reported that 1 in 15 already had coronavirus antibodies, suggesting that the country-wide infection rate may be dramatically higher. In an effort to kickstart the economy, the Indian government has introduced a US$1.8 trillion economic stimulus package. Despite rolling containment zone lockdowns many businesses continue to operate across the subcontinent, and our members are placing orders at unprecedented levels.

United States
As the US COVID-19 infection wave approached 8 million cases, there continue to be over 40,000 new cases every day, with only minor government restrictions on movement and businesses now in place. Wisconsin, Utah, Montana, Wyoming, Nebraska, Oklahoma, Iowa, Arkansas and the Dakotas are reporting the highest growth spikes. In spite of this, our partners report no order processing or delivery delays. This month we’re launching a new range of gift cards for popular brands like Apple, Airbnb, Audible, Buffalo Wild Wing, Cinemark, Echo Valley Meats, GrubHub, Harley Davidson, H&M, Justice.com and UberEats.

Canada
A clearly defined second wave of infections has appeared in Canada, with cases approaching April levels. Provincial governments have begun targeted shutdowns and are reducing social gatherings again. Members continue to make Apple, Samsung, BOSE and KitchenAid among our most popular reward items, along with sports and home fitness equipment. At this stage we are seeing minimal impact on order delivery timeframes. We’re also updating our reward catalog with new rewards this month. They include gift cards for UberEats, SkipTheDishes and GoodFood, pressure washers from Karcher, the new Big Bertha golf line from Callaway, performance apparel from Stormtech, two new Bose earbuds and the stylish Frames Tempo audio sunglasses.

Africa and the Middle East
Morocco, UAE, Bahrain, Oman, Iran, Kuwait, Libya and Iraq continue to report high caseloads, in contrast to most other countries in the region. Order deliveries may be temporarily delayed in some countries as our partners navigate evolving restrictions. Members in Turkey will find a wider selection of Personal Care products available this month from Braun, Philips, Fakir, Arzum, Avon, Carolina Herrera, Rowenta and Tefal. We’re also stocking new bags from Nike, Adidas, Samsonite and Keep London, and a range of large appliances from Bosch, Siemens, Fakir, Arzum and Vestel. Members in the UAE, Saudi Arabia, Jordan, Kuwait and Bahrain can now redeem for a new line of mobile, tablet and computer accessories from Buddy Phones, Belkin, Adonit Stylos, Intelli Armor, Nanoleaf , Amarillo, PanzerGlass, BlueLounge, KB Cover, Incipio, BlueAnt, Case Logic, Olloclip, AquaPac, Fibrum, I-Home, Mobee, Chipolo, HedRave, iSkyn, GoBAG and many more.

Europe
A second pandemic wave is spreading across Europe, with dramatic infection increases reported in Spain, France, the UK, the Netherlands, Portugal, Ukraine, Romania, Czechia, Poland, and Belgium. Many previously reopened borders have been closed, with quarantine restrictions in place for recent travellers. Orders are still being accepted across the continent, and most members continue to order and receive deliveries with minimal delays.

Global Travel
While many airlines are flying reduced flight schedules, border restrictions and local arrival quarantines will affect travel plans. Our travel team continues to receive many inquiries from members who are concerned about current travel bans and destination safety. We urge all members to visit the travel portion of their program site and review the cancellation policy that relates to their booking. If there is an opportunity to cancel directly on the website we would recommend doing so. If their travel is imminent, with the departure date outside of the cancellation policy window, please submit a cancellation request and we will work to see if a cancellation/refund is possible. Cancellations that would normally not qualify for a refund are being reviewed on a case-by-case basis with individual airlines, hotels and accommodations to support travelers during this time. If a member is currently at their destination and requires emergency assistance, they are encouraged to contact: (858) 999-8206 (MX Toll Free 800-681-5365, AU Toll Free 1-800-146-417, UK Toll Free 0-800-069-8735, JPN Toll Free 0800-222-1195)

Event Ticketing
Around the globe, event suspensions, postponements, cancellations, and other approaches have been announced in response to the COVID-19 pandemic. Some events that are suspended or postponed today may eventually be cancelled, but event promoters may take days, weeks, or even months to make a final decision. For events that have been cancelled (meaning the event will not be held at its scheduled time, or any time in the future, OR it will be held without patrons in attendance) the member is entitled to a full refund of the purchase price, including delivery charges. You, nor the member, need to take any action, as our customer service team will email you with full refund details. Given the number of events impacted, we've been advised that members can expect to receive refunds within 4 weeks. Many major events have been cancelled, while others have been suspended or postponed, rather than cancelled. These events – and orders associated with them are in a “pending” state and are treated as postponements. Until they are cancelled, we cannot issue a refund. Should the events eventually be rescheduled, any tickets purchased will be valid for the rescheduled event – as per standard industry policy. If and when any suspended or postponed events become cancelled, we will issue a refund.


We’re proud of how our supply chain partners continue to adapt and respond to this global pandemic. Our Customer Service and Client Success teams are fully operational, with no impact on performance or order responsiveness. If you have questions about your business, please contact your Client Success Manager. If you have an urgent order inquiry, please contact your Customer Care Team.

Thank you.

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