International Operations Updates - January 11, 2021

For the latest advisories and health recommendations on how you can protect yourself and your family, please visit The World Health Organization at www.who.int/emergencies/diseases/novel-coronavirus-2019

Our extraordinary Customer Service and Client Success teams remain fully operational, with no impact on performance or order responsiveness. If you have questions about your business, please contact your Client Success Manager. If you have an urgent order inquiry, please contact your Customer Care Team.

Over the last 10 months, our local teams have worked in every country to responsibly prepare and deliver orders, while respecting all regional restrictions and community lockdowns. While some backorders are still being processed, and some popular products are facing temporary stock shortages, we are working to ensure availability wherever possible. Although many local situations change daily, we can report the following current status updates:

Asia Pacific
Taiwanese and Chinese production has returned to pre-pandemic levels, with record orders anticipated from now through to the Chinese New Year on February 8. Our vendors have expressed confidence in their manufacturing capacities, inventory levels and timely delivery for this extended holiday season. An outbreak of 800 new cases is limiting deliveries in Xinjiang province, Shenyang city, Shijiazhuang city, Shunyi District of Beijing, Xinhe County of Xingtai City, Ningjin County, Nangong City, Baoding City, Dingzhou City and Quyang County. In Singapore, we have debuted four new fashion brands: Furla, Burberry, Bottega Veneta and Valentino. Singapore has also approved the Phizer mRNA-based vaccine candidate, BNT162b2, and anticipates completing 5.7m double-dose vaccinations by Q3. Indonesia has received 1.2 million doses of the Chinese Sinovac Biotech vaccine for distribution to healthcare workers and high-risk populations. The Philippines is negotiating an order of 25m doses of the Sinovac vaccine for March delivery. Schools have been closed in South Korea to combat a 3rd wave spike in COVID-19 cases. In Australia, a complex system of border restrictions is limiting travel into and through states for people who have recently visited Queensland and New South Wales.

Latin America
Hotspots continue in Panama, Colombia, Argentina, Aruba and Brazil, as the more potent SARS-CoV-2 VOC variant spreads from the UK across the globe. The Panamanian government has ordered a new lockdown until next week, temporarily preventing our vendors from shipping. Argentina has announced that up to 300,000 people will receive the Russian Sputnik V vaccine, beginning this month.

India
Most Indian states are reporting gradual decreases in daily cases from September highs. Two vaccines have been approved for distribution, including the Hyderabad-based Bharat Biotech vaccine. With help from the world’s largest vaccine manufacturer (The Serum Institute of India) the government has announced plans to inoculate 300 million people by August, and produce a billion more doses for distribution throughout Asia. Our members are placing orders at unprecedented levels, especially for the new generation of iPhones and over 160 new beauty products that were recently added to the catalog.

United States
Amid a turbulent end to the Trump presidency, the US approached its 23 millionth COVID-19 infection, with almost two-thirds of all US states reporting 4-digit daily increases. 6.6 million Americans have been vaccinated so far. Domestic US travel bookings continue to rise. Due to the extended lockdown, KitchenAid appliances are in short supply and the following brands have also advised they are temporarily unavailable across North America: Hamilton Beach, CHI haircare, Zwilling knives, Nespresso, Breville, and Shark/Ninja.

Canada
As Canada follows many countries into an escalating wave of infections, provincial governments are reintroducing targeted business shutdowns, curfews, social gathering restrictions, and extending virtual education solutions. Members continue to make Apple, Samsung, BOSE and KitchenAid among our most popular reward items, along with fitness, gaming and home haircare equipment. At this stage we are seeing minimal impact on order delivery timeframes.

Africa and the Middle East
South Africa, Turkey, Namibia, Uganda, Nigeria, Eswatini, Mauritania, and the UAE continue to report rising caseloads, in contrast to many other countries in the region. The more contagious 501Y.V2 COVID variant, first discovered in South Africa, has now spread to Japan, Australia, South Korea, Switzerland, France and the UK. While order volume continues to increase, local deliveries may be delayed in some countries as our partners navigate evolving restrictions. In Nigeria, members can now redeem for over 700 new merchandise rewards, including brands such HP, Lenovo, Asus, DKNY, Samsung, LG, Infinix, Tecno, Sony and many more.

Europe
Some of Europe’s smallest countries are unfortunately leading in COVID-19 case acceleration: Ireland, Gibraltar, Slovenia, Montenegro, Portugal, and Czechia. The more contagious SARS-CoV-2 VOC variant has doubled the average daily case count in the United Kingdom in just 3 weeks. The EU has approved both the Pfizer and Moderna mRNA-1273 vaccines. With a Brexit trade deal finally signed, new border procedures are slowing 1 in 5 of the 2,000 trucks that use the Dover/Calais Chanel Tunnel every day. Our members in the Nordic countries of Norway, Sweden, Finland and Denmark will shortly have access to a much wider merchandise selection, including more rewards from Targus, Bosch, Arozzi, Bang & Olufsen and many others.

Global Travel
While some countries are experimenting with safe travel corridors, and many airlines are flying, evolving border restrictions and local arrival quarantines will continue to affect travel plans. Our travel team urges all members to visit the travel portion of their program site and review the cancellation policy that relates to their booking. If there is an opportunity to cancel directly on the website we would recommend doing so. If their travel is imminent, with the departure date outside of the cancellation policy window, please submit a cancellation request and we will work to see if a cancellation/refund is possible. Cancellations that would normally not qualify for a refund are being reviewed on a case-by-case basis with individual airlines, hotels and accommodations to support travelers during this time. If a member is currently at their destination and requires emergency assistance, they are encouraged to contact: (858) 999-8206 (MX Toll Free 800-681-5365, AU Toll Free 1-800-146-417, UK Toll Free 0-800-069-8735, JPN Toll Free 0800-222-1195)

Event Ticketing
Around the globe, event suspensions, postponements, cancellations, and other approaches continue in response to the COVID-19 pandemic. Some events that are suspended or postponed today may eventually be cancelled, but event promoters may take days, weeks, or even months to make a final decision. For events that have been cancelled (meaning the event will not be held at its scheduled time, or any time in the future, OR it will be held without patrons in attendance) the member is entitled to a full refund of the purchase price, including delivery charges. You, nor the member, need to take any action, as our customer service team will email you with full refund details. Given the number of events impacted, we've been advised that members can expect to receive refunds within 4 weeks. Many major events have been cancelled, while others have been suspended or postponed, rather than cancelled. These events – and orders associated with them are in a “pending” state and are treated as postponements. Until they are cancelled, we cannot issue a refund. Should the events eventually be rescheduled, any tickets purchased will be valid for the rescheduled event – as per standard industry policy. If and when any suspended or postponed events become cancelled, we will issue a refund.


We’re proud of how our supply chain partners continue to adapt and respond to this global pandemic. Our Customer Service and Client Success teams are fully operational, with no impact on performance or order responsiveness. If you have questions about your business, please contact your Client Success Manager. If you have an urgent order inquiry, please contact your Customer Care Team.

Thank you.

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