Effective Date

This Privacy Notice is effective May 25 2018.

Statement on Privacy

Our organization takes great care to respect the privacy of the personal and corporate data contained within its systems. For this reason, we only collect and process data only for reasons and ways needed to provide our services to you. Your personal data includes information such as:


Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

Privacy Contact

If you have questions about our policies or processes described below, you may contact our privacy team by emailing privacy@globalrewardsolutions.com. This inbox is actively monitored and someone will contact you quickly address your issue.

Data Collection

We collect information so that we are able to deliver the best possible user experience on our platform(s). Much of this information is collected in the following ways:


The information collected is structured to be at the bare minimum required to provide adequate services to our clients & users. Additionally we do have other forms of data collection that may not be obvious:

Cookies

These allow us to track browsing behavior on our platforms. We make use of Google Analytics to provides us insight into site usage and overall performance from the end user perspective. No personal data is transferred to Google in this way and we do not make use of tracking beyond our platform(s)

Service Usage

Usage logs are automatically generated through all interactions with our services. These logs contain specific service usage, source IP addresses, site referral URLs, system performance, as well as browser, operating system, and device information.

Supplemental Data

Upon enrollment your account may have been configured with additional details regarding your account and role within the enrolled program. This data is typically provided by the enrolling organization and typically consists of a job title and department. The information provided is typically pertinent to the type of program your organization is operating on our platform. Inquiries regarding this type of data should be forwarded to your own organization.

Data Usage

While we collect a minimum amount of data on our users, we strictly process this data solely for the purposes of providing contracted services to the end user and client. Data is only used for purposes that:

  1. for which we have been given permission
  2. are necessary to deliver the Services you purchase or interact with, or
  3. might be required or permitted for legal compliance or other lawful purposes

These uses include delivering, improving, updating and enhancing the Services we provide to you. We collect various information relating to your use and/or interactions with our Services.

We utilize this information to:


Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.

Data Sharing

We may share your information with the following entities in order to provide you with service:

  1. Oursourced Call Center - we may make use of an outsourced call center with contracted dedicated staff to provide 24/7 customer service to our clients & users.
  2. Product Fulfillment - in order to provide local fulfillment of reward orders we will provide your shipping details to a local supplier who will deliver goods to you.

In all cases we ensure that our sub-processing partners provide the same level of security and privacy to your personal data that we provide.

Data Rights

Data Access

You are permitted to request a report of the personal data contained on our platforms. To request a report you may do any of the following:

  1. Use the provided tools on the platform (if available) and generate the report on an as needed basis.
  2. Contact your program administrator
  3. Contact our customer service team directly and submit the request by way of phone or email (contact details should be provided with within your program)
  4. Contact our privacy team at privacy@globalrewardsolutions.com

Data Editing

You are permitted to update your user profile information at any time using the provided tools on platform(s). If you are unable to do so, please contact your local program administrator.

Data Deletion

You are permitted to request to delete your personal information from our platform. In doing so, we will be unable to provide any additional service to you as a customer. This will have the following consequences:

  1. We will be unable to provide you with customer support regarding any placed orders:
    • a. Unable to handle any order status / delivery updates
    • b. Unable to handle any product returns
    • c. Unable to provide any refunds
    • d. Unable to provide any warranty proof-of-purchase
  2. We will be unable to provide you with any historical account of your activities in the system.
  3. We will be unable to reactivate your account and/or reissue any terminated account balances

Similarly to personal data reports, you may request to have your personal data removed from our platform(s) by any of the following ways:

  1. Use the provided tools on the platform (if available) and trigger a deletion request
  2. Contact your program administrator
  3. Contact our customer service team directly and submit the request by way of phone or email (contact details should be provided with within your program)
  4. Contact our privacy team at privacy@globalrewardsolutions.com

Data Handling

Data Security

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

Data Retention

We retain personal data only for as long as necessary to provide services and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:


If you have any questions about the security or retention of your personal data, you can contact us at privacy@globalrewardsolutions.com.

Data Transfers Abroad

If you utilize our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.

Compliance with Legal, Regulatory and Law Enforcement Requests

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

'Do Not Track' Notifications

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com.

Age Restrictions

Our Services are available for purchase only for those over the age of 16. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 16. If you know of or have reason to believe anyone under the age of 16 has provided us with any personal data, please contact us at privacy@globalrewardsolutions.com.

Privacy Policy Changes

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.