24/7 Global Support
Our support teams are live around the world to help members, program admins and partners. We're here to help resolve order queries, program configuration questions, and technical code issues.
24/7 Member support
We provide a dedicated 24/7 contact center where all e-help enquiries are automatically linked to our internal customer service ticketing system. All communication is logged, and all Tickets and Resolutions are viewable by the clients Customer Service team.
We also offer Carla, our friendly helpbot, to quickly answer the most common member questions and streamline support response.
Dedicated Admin Support
Our Client Success team is focused on helping you achieve your program goals with on-call strategic and tactical support and Quarterly Business Reviews. They assist with onboarding your members, creating regular communications and running promotions. They provide a single point of contact for all program support.
24/7 Technical Support
We also offer 24/7 technical support for all programs, with a fast-response team committed to resolving any program disruptions, access or configuration issues.
98% of issues resolved in 24 hours
We're proud of our international customer support team, and their track record of resolving 98% order escalation issues within 24 hours.
98% of deliveries in 3 days
We source and fulfill rewards locally in 185 countries, and with realtime data connections to our vendor network, we monitor all SLAs, and deliver 98% of orders within 3 days.
Financial Institutions
Our rewards solutions help financial services organizations transform their interactions with their customers and employees. We help global banks reward loyal customers, boost employee engagement, and power up customer prospecting programs.
Health & Wellness
Wearable technology and activity tracking software is revolutionizing consumer health and wellness. We’re at the forefront of helping companies reward their members for living an active lifestyle, with wellness-focussed rewards and configurable programs that inspire activity.
Travel & Hospitality
With more than 80% of airline passengers flying only twice a year and earning less than 5,000 mileage points, airlines have few low-value options to reward these customers, and accumulate a complex ‘point debt’. We can help airlines and hospitality companies minimize that liability by offering their members thousands of unique and attractive redemption options at lower point values.
Retail
We can empower retail businesses by providing a robust reward solution for their employees and for their consumers. Using rewards to increase customer loyalty and employee engagement plays a big part in the retail industry, and our focus is on driving more traffic to your business. Earning points for shopping at a retailer increases brand loyalty and drives traffic.
Fundraising
Thousands of charities around the globe rely on fundraising programs to help fuel growth and expand their services. From schools to community groups, we help members convert points into donations to help causes around the world.
Employee Engagement
How emotionally committed are your employees to your business? If not truly engaged, an employee will not be as productive, curious, passionate and dedicated as you need them to be. Employee engagement is simply the most critical factor to your long term success. Our rewards catalogs are designed to ignite employee engagement — helping you attract and retain top tier talent and boost productivity and profitability.
